Red Packets
Explore high-quality prints. Click here to view our impressive portfolio.
For customers providing their own artwork, please ensure the file is correct and print-ready. Any delays caused by artwork issues, amendments, or resubmissions will not be the responsibility of IPrint Express and may affect the promotion validity.
Additional or express charges may apply depending on the lead time required. IPrint Express reserves the right to reject any order if printing slots are full or if the requested lead time cannot be met.
ARTWORK
Once you have submitted and confirmed your online order, you may attached it from MY ORDERS under MY ACCOUNT.
We prefer Ai, PDF or JPEG files generated from Adobe Illustrator or Adobe Photoshop for quality prints. You can check our ARTWORK GUIDELINES for the full list of acceptable files and requirements to note.
Once you have submitted and confirmed your order we will manually check your files for print and send you an email if there are any issues with the file. Printing proof will not be provided.
You can check out our PRINT TEMPLATES attached in the link.
ORDERS
You can check the latest status of your order via MY ORDERS under MY ACCOUNT. We also keep you updated via email, so keep a close eye on your inbox too!
If you have not paid for your order please check your order status via MY ORDERS under MY ACCOUNT, if the status not showed “PRINTING PROCESS” please contact us as soon as possible to make the changes to your order. Do note that changes in the order can cause the expected delivery and self-collection date to change. Once the status show “PRINTING PROCESS” which mean your item on the printing process.
Yes, we will send you an email confirmation when your order is ready for pick up. Keep a look out in your inbox and spam email.
CANCELLATIONS / REFUNDS
Orders that have not been paid will auto cancelled within 48hours. Due to the personalisation of the orders, items that have been paid and printed will not be refunded. If the item haven’t process, the amount will only be credited to your account on our website to be used for other orders.
The additional amount paid will be credited to your account on our website for future orders.
Please review your artwork and ensure that the correct file has been submitted for printing. We will not be held responsible for typographical, spelling errors, graphics, fonts or content once the artwork has been approved (written or verbally). The exception is when error is made during printing stage and the output does not match the artwork, where we will bear the full reprinting cost. We will not refund or credit. If it is printing mistake by us, you are not able to change the artwork for the reprint.
