frequently asked
questions

Once you have submitted and confirmed your online order, you may attached it from MY ORDERS under MY ACCOUNT.

We prefer Ai, PDF or JPEG files generated from Adobe Illustrator or Adobe Photoshop for quality prints. You can check our ARTWORK GUIDELINES for the full list of acceptable files and requirements to note.

Once you have submitted and confirmed your order we will manually check your files for print and send you an email if there are any issues with the file. Printing proof will not be provided.

You can check out our PRINT TEMPLATES attached in the link.

You can request for a quotation with our team via the quotation form available or you can drop us an email at sales@iprint.express.

Use the search bar to narrow your search or view our PRODUCTS LIST. There is a chance that we may not offer the product that you need. In that case, drop us an email at sales@iprint.express or request a quotation for the item via our quotation form.

You can navigate via the Menu bar on the top of our website for a list of the items that we have printed. Alternatively, you can check out our PORTFOLIO page as well to check out some of the customised products we have done as well.

You can check the latest status of your order via MY ORDERS under MY ACCOUNT. We also keep you updated via email, so keep a close eye on your inbox too!

If you have not paid for your order please check your order status via MY ORDERS under MY ACCOUNT, if the status not showed “PRINTING PROCESS” please contact us as soon as possible to make the changes to your order. Do note that changes in the order can cause the expected delivery and self-collection date to change. Once the status show “PRINTING PROCESS” which mean your item on the printing process.

Yes, we will send you an email confirmation when your order is ready for pick up. Keep a look out in your inbox and spam email.

All prices quoted on our website and in quotations are the Net price.

All items must be paid in full before printing process.

Your receipt is automatically sent to your email upon payment of your online order. Please check your spam or inbox. If you have not received it, you can drop us an email at order@iprint.express with your online order number. We will get back to you on the next working day.

You can choose to make your payment using Credit Card, Debit Card, Apple Pay, Google Pay, Alipay, WeChat Pay, Bank Transfer, or FAST Transfer by scanning the PayNow QR code provided in the online order form. Please note that there may be an additional service fee depending on the payment method you choose.

The most accurate delivery date can be found throughout the ordering process. Deliveries are made daily (Mon to Fri) from 9.30am to 6pm for businesses and approximately 7pm for individuals. The time of delivery is based on the courier’s schedule and we are not able to specify an exact time.

Please note that all delivery charges are to only 1 location. Delivery to multiple locations will have additional charges. Please drop us an email for more information.

When your order is shipped, we will send you an email with the Tracking code/link. Keep a look out in your inbox, otherwise, do drop us an email and we can check for you.

Delivery costs are shown explicitly on the order form and shown again before confirmation of the order.

We are not able to do so, for any sales and enquiries, please drop us an email at sales@iprint.express or give us a call a 6258 9595.

Our office is opened Mon – Fri, 9.30am to 6.30pm (Avoid lunch hours: 1pm to 2pm).

Do you have a question about our products & services or about your order? You can check our simple FAQ here or if you have a different inquiry, getting in touch is easy. Just drop us a message via our contact form.

Orders that have not been paid will auto cancelled within 48hours. Due to the personalisation of the orders, items that have been paid and printed will not be refunded. If the item haven’t process, the amount will only be credited to your account on our website to be used for other orders.

The additional amount paid will be credited to your account on our website for future orders.

Please review your artwork and ensure that the correct file has been submitted for printing. We will not be held responsible for typographical, spelling errors, graphics, fonts or content once the artwork has been approved (written or verbally). The exception is when error is made during printing stage and the output does not match the artwork, where we will bear the full reprinting cost. We will not refund or credit. If it is printing mistake by us, you are not able to change the artwork for the reprint.