Privacy Policy

Welcome to the IPrint Express Pte Ltd website (herein referred to as “Site”) provided by IPrint Express Pte Ltd (herein referred to as "IPrint Express", “we”, “us”, “our”, and their affiliates).

This Privacy Policy explains how we collect, store, process and share any personal information you provide to us when you use our service on the website. We are strongly committed to protecting your information privacy.

By browsing and using our service, you fully understood and agree to the terms of this Privacy Policy.

 

What type of personal information we collect from you?

The personal information you provide to us is reasonably necessary for our business functions and activities.

The types of personal information we collect include:

• Name
• Email address(es)
• Billing and delivery address(es)
• Date of birth
• Gender
• Phone number(s)
• Purchase information
• Account password and login details
• Details of your interactions with our Customer Support team
• IP Address
• Website / browsing history, length of visit and number of viewed pages

 

When do we collect personal information from you?

When we collect your personal data, we make a record of it. However, we will only collect the information if you willingly provide it when you:

• Create and register and account with us.
• Purchase products through our website.
• Subscribe to our newsletters.
• Engage with us on social media.

 

How do we use your personal information?

Depending on the type of information given, we may use your personal data in a number of ways such as:

• Verifying your identity when you login your account;
• Making our products and services available to you from ordering to delivery;
• Enhancing the content on our website based on your personal preferences;
• Improving our products and services to tailor your shopping experience;
• Ensuring our website is presented in the most effective manner for you and your device(s);
• Providing you with marketing materials via email and push notifications;
• Showing you advertisements on social media platforms and across websites;
• Allowing easy interactions between you and our team;
• Protecting our rights or property (or those of others);
• Enabling us to comply with any legal or regulatory requirements and in the detection and prevention of theft, fraud or other crimes.

We reserve the right to disclose any relevant personal data under our sole discretion, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations such as, but not limited to, (a) are in violation of the Terms of Service governing this site; (b) have engaged, or are alleged to have engaged in any activity regarding the infringing upon the intellectual property rights of another; or (c) have engaged, or are alleged to have engaged in any other illegal conduct or activity. We also reserve the right to report any suspected illegal activity to such entities for investigation and prosecution.

 

Who do we share your personal information with?

Besides collecting your personal data from your direct dealings with us, we may also collect or share the information with our trusted third-party service providers to:

• Fulfil orders of products such as delivery;
• Prevent fraud, by ensuring your financial information is safe and not being used wrongfully.

We will not share, sell, rent, swap or authorize any third party to use your e-mail address for commercial purposes without your consent.

 

Security of your personal information

When sensitive information (login data, credit card number, expiration date) is provided, via payment, we do not store any credit card information. Though we undertake the necessary steps to safeguard your Personal Information, do note that We cannot fully eliminate all security risks, and is not liable for any losses that may results from unauthorized use of your credit card by any other third party.

 

Software license & updates

IPrint Designer is a royalty-free and non-exclusive Software provided by us that allows customers to personally create and design professional photo products.

Any updates, design and templates will also be considered as part of the Software. This Software is a non-transferable internal use license under the copyright to use, display, execute and perform for the sole purpose of creating printable artwork for production by us.

 

Printing Product Content

We will not print any product or its contents unless authorization is given by the project design owner or author. It is your responsibility to alert us if your project contains any explicit or sensitive content such as nudity and or profanity in order for special arrangements to be made when handling and producing your printed product.

Upon uploading your project, you hereby acknowledge that the Content of the print product conforms to the rules and regulations as stated in our Terms of Service. We reserve the right to refuse printing of any project that contains Content that breaches any of the agreements and privacy policies of the company.

We are not responsible for consumer-generated mistakes, such as but not limited to, spelling and spacing errors, alignment, lines and border issues, missing or incomplete files, or missing or incomplete images, once the file has been successfully uploaded into the system. We suggest customers to thoroughly check their proofs before uploading their books as we do not accept any amendments or changes once the file is uploaded.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

 

Order submission

Note that content cannot be modified, changed or revised once your product design order has been uploaded onto the website. We are under no obligation to review the Content that you have submitted and hence you hereby agree that your project has gone through the necessary proofs and checks until fully satisfied, and that it is ready to be published.

You agree and understand that your project file is free from any computer viruses, worms or any software intended to harm, damage or alter a computer system or data before uploading it to our website.

You further acknowledge that we are not required to keep electronic files of your artwork or maintain an archival copy of the printed product. We have no ownership in any of your artwork provided.

 

Changing your preferences

If you feel you have received an e-mail from us in error, please write to us at sales@iprint.sg. At any time, if you no longer wish to receive a specific form of email, follow the "Unsubscribe" instructions located near the bottom of each email.

We do our best to ensure accuracy on its marketing materials sent out. Should there be any discrepancies or inaccuracies, changes will be made at our sole discretion and we are not liable to honour any of the discrepancies in prices or discount promotions.

 

Copyright

If you find that your printed product design has been copied or used in any manner that constitutes copyright infringement, please contact us immediately.

Please view our Copyright for additional details and instructions. We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication.

In order to ensure the security of your information, we will periodically review this Privacy Policy and reserve the right at our sole discretion to update, revise or make modifications to the said policy from time to time. The date of this modification will be reflect at the top right of this page.

 

Changes to this Policy

We may change this Privacy Policy now and then to keep you updated on how we are processing your personal information. We encourage you to regularly check this policy to ensure you are aware of the most updated version.

 

Contact details and location

If you have a question regarding our Privacy Policy, or have questions that are not answered, please write to us. Click here for address details.