IPrint Express Pte Ltd

66 Kallang Pudding Road, #04-01, Singapore 349324

+65 6258 9595 / +65 6258 9895
+65 8809 9895

Monday - Friday: 9:30am - 6:30pm
Saturday / Sunday / Public Holiday: Closed

Thank You Cards

Rating:
100% of 100
As low as $11.40
Upload Print Ready File

ARTWORK
 
q: Where can I upload my artwork to my online order?

Once you have submitted and confirmed your online order, you may attached it from MY ORDERS under MY ACCOUNT.

 
q: What is the preferred file for submission on artwork?

We prefer Ai, PDF or JPEG files generated from Adobe Illustrator or Adobe Photoshop for quality prints. You can check our ARTWORK GUIDELINES for the full list of acceptable files and requirements to note.

 
q: Will you be providing a Printing proof before proceeding to print?

Once you have submitted and confirmed your order we will manually check your files for print and send you an email if there are any issues with the file. Printing proof will not be provided.

 
q: How should I prepare my artwork to be ready for printing?

You can check out our PRINT TEMPLATES attached in the link.

 
ORDERS
 
q: What is the status of my order?

You can check the latest status of your order via MY ORDERS under MY ACCOUNT. We also keep you updated via email, so keep a close eye on your inbox too!

 
q: Can I change my order?

If you have not paid for your order please check your order status via MY ORDERS under MY ACCOUNT, if the status not showed “PRINTING PROCESS” please contact us as soon as possible to make the changes to your order. Do note that changes in the order can cause the expected delivery and self-collection date to change. Once the status show “PRINTING PROCESS” which mean your item on the printing process.

 
q: Will I be notified when my order is ready?

Yes, we will send you an email confirmation when your order is ready for pick up. Keep a look out in your inbox and spam email.

 
CANCELLATIONS / REFUNDS
 
q: I no longer need my order. Can I cancel and request a refund?

Orders that have not been paid will auto cancelled within 48hours. Due to the personalisation of the orders, items that have been paid and printed will not be refunded. If the item haven’t process, the amount will only be credited to your account on our website to be used for other orders.

 
q: What should I do if I have paid twice for my item?

The additional amount paid will be credited to your account on our website for future orders.

 
q: There is an error in the final print? What should I do?

Please review your artwork and ensure that the correct file has been submitted for printing. We will not be held responsible for typographical, spelling errors, graphics, fonts or content once the artwork has been approved (written or verbally). The exception is when error is made during printing stage and the output does not match the artwork, where we will bear the full reprinting cost. We will not refund or credit. If it is printing mistake by us, you are not able to change the artwork for the reprint.

 
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For more help, read our Artwork Guidelines.

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