Namecard Package
Terms & Conditions:
• All Savings Plans are valid for 6 months from the date of purchase.
• Full payment for the Savings Plan must be made before placing any orders.
• Packages are non-exchangeable, non-transferable, and cannot be refunded in cash.
• Any unused balance after the validity period will be forfeited.
• Customers may order up to 2 boxes, 5 boxes, or 10 boxes per name.
• Minimum order is 2 boxes per name for every order.
• Credit will be deducted before we start the artwork confirmation process.
• The artwork template is limited to changing staff details only. If there are any layout changes or additional logos to be added, an artwork fee will be charged.
• Price is based on the selected package specification only. Any change in paper material, finishing, or printing specification may be subject to additional charges.
• Standard production lead time will apply after artwork confirmation.
• Any cancellation after the artwork is completed will incur a $5 editing fee per name/design.
• IPrint Express reserves the right to amend the Terms & Conditions at any point in time.
ARTWORK
Once you have submitted and confirmed your online order, you may attached it from MY ORDERS under MY ACCOUNT.
We prefer Ai, PDF or JPEG files generated from Adobe Illustrator or Adobe Photoshop for quality prints. You can check our ARTWORK GUIDELINES for the full list of acceptable files and requirements to note.
Once you have submitted and confirmed your order we will manually check your files for print and send you an email if there are any issues with the file. Printing proof will not be provided.
You can check out our PRINT TEMPLATES attached in the link.
ORDERS
You can check the latest status of your order via MY ORDERS under MY ACCOUNT. We also keep you updated via email, so keep a close eye on your inbox too!
If you have not paid for your order please check your order status via MY ORDERS under MY ACCOUNT, if the status not showed “PRINTING PROCESS” please contact us as soon as possible to make the changes to your order. Do note that changes in the order can cause the expected delivery and self-collection date to change. Once the status show “PRINTING PROCESS” which mean your item on the printing process.
Yes, we will send you an email confirmation when your order is ready for pick up. Keep a look out in your inbox and spam email.
CANCELLATIONS / REFUNDS
Orders that have not been paid will auto cancelled within 48hours. Due to the personalisation of the orders, items that have been paid and printed will not be refunded. If the item haven’t process, the amount will only be credited to your account on our website to be used for other orders.
The additional amount paid will be credited to your account on our website for future orders.
Please review your artwork and ensure that the correct file has been submitted for printing. We will not be held responsible for typographical, spelling errors, graphics, fonts or content once the artwork has been approved (written or verbally). The exception is when error is made during printing stage and the output does not match the artwork, where we will bear the full reprinting cost. We will not refund or credit. If it is printing mistake by us, you are not able to change the artwork for the reprint.
